Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Key Accountabilities:
Manage Chinese clients’ fulfilment requirements and monitor countries’ progress
Ensure that countries onboard and meet service standard requirement
Productise service for Chinese clients together with Regional Fulfilment team
Fulfilment sales pitch to support sales team
Key Requirements
Proven customer support experience or experience as a Client Service Representative
Strong communication ability across different cultures
Fluent in Chinese listening, reading and writing, in English reading and writing
Customer orientation and ability to communicate effectively,
Ability to multitask, prioritize, and handle difficult queries & personalities patiently
